We offer technical support for the organization employees by phone, email and most of the
IM services. We will attempt to resolve the issue by the means we were contacted on or
by a secure remote session to the customer equipment, and when required, an IT professional
will arrive at the customer site for personal support, training, hardware and software maintenance,
problem solving, and consultation.
Every call is handled by a Level 3 professional. When required, we will also handle Level 4
support, such as contacting and coordinate with vendors, service providers, or a higher support
level in your own organization.