1. The remote support technologies and softwares we use for remote support are enterprise
    grade and commercially licensed.
  2. We never use freewares for remote support, unless your organization has already implemented
    such a tool and ask us to use it.
  3. Unless other tools or methods are implemented by your organization, all of the remote support
    sessions for users initiated by us will require your approval for allowing us to connect to your
    computer, you will 
    have the ability to disconnect the session anytime, and once the session is
    disconnected we cannot reconnect without 
    your approval. Such approvals are not only verbal,
    but a 
    technology implemented in the tools, like clicking a button or providing an id which is shown
    only to you.
  4. We never ask for your personal account credentials in your organization for initiating a remote
    support session.