- The remote support technologies and softwares we use for remote support are enterprise
grade and commercially licensed.
- We never use freewares for remote support, unless your organization has already implemented
such a tool and ask us to use it.
- Unless other tools or methods are implemented by your organization, all of the remote support
sessions for users initiated by us will require your approval for allowing us to connect to your
computer, you will have the ability to disconnect the session anytime, and once the session is
disconnected we cannot reconnect without your approval. Such approvals are not only verbal,
but a technology implemented in the tools, like clicking a button or providing an id which is shown
only to you.
- We never ask for your personal account credentials in your organization for initiating a remote